Refund Policy

Effective Date: 2026-08-31

Version: v6

v6 current-catalog addendum (2026-08-31): The current website Yana packs are 4 credits for ₹199, 8 credits for ₹359 and 12 credits for ₹499. Every 6 / 12 / 24-pack and ₹349 / ₹599 example retained below is historical; it remains the correct actual-price basis for that past purchase and its pro-rata refund. Android remains consumption-only while Play purchasing is dark, and website-bought credits and owned reports remain usable in the shared account. If Play purchasing is activated later, Google supplies the displayed/charged price and provider checkout/refund rail; these refund rights still apply. This addendum does not activate Play purchasing.

v5 change-log (2026-08-23): Covers the live Android consumption-only app without reviving the unpublished v3 iOS-purchase provisions. Carries forward v4's 6 / 12 / 24 packs, never-expiring credits and automatic pro-rata wind-down refund. Removes the inaccurate statement that Indian law generally gives physical goods a 14-day cooling-off period; preserves every mandatory consumer remedy; narrows chargeback-fee language; and confirms the 48-hour / one-month consumer-grievance timeline.

1. Scope

This Refund Policy applies to paid services offered by Astroyana, a service brand operated by SNAZZYWORKS ("we", "us"). It does not apply to:

• Free reports, for which no payment was made
• Products of the separate sister brand Rudrakshakavach, whose policy is at https://rudrakshakavach.com/refund
• A payment-processor or bank dispute handled directly through that provider, although we cooperate with it (§6)

While Play purchasing is dark, the Android App is consumption-only. Reports and credits are bought on the Site, so this Policy applies whether you later use them on the Site or in the App. If Play purchasing is activated later, the Google checkout and refund rail disclosed by the then-current Policy applies.

For a request, support question or review of a decision, use the relevant order under Account → Orders → Request a refund, or write to [email protected].

2. Premium astrology reports (paid PDFs)

2.1 General position after delivery

A premium report is an on-demand digital product. Once it has been successfully generated and delivered, it is generally non-refundable because the computation, AI inference and PDF generation have been consumed and a delivered file cannot be recalled. This does not exclude a remedy for a defective, deficient, misdescribed, undelivered or fraudulent supply, or any other right that law does not permit us to exclude.

2.2 Full-refund cases

We offer a full refund for a request made within 7 days of purchase in these cases:

The fastest route is the order's Request a refund button. An email request should include order ID, purchase date, purchase email, reason and supporting evidence.

2.3 Cases that are not defects

We do not ordinarily refund solely because:

• You dislike or did not expect a subjective astrological interpretation
• You change your mind more than 24 hours after successful delivery
• You change your view about astrology
• You disagree with a disclosed methodology or tradition
• A gift recipient does not want the reading

This list does not override a remedy for an actual defect, service deficiency, fraud, misleading description or other legally protected ground.

2.4 Request window

The ordinary contractual request window is 7 days from delivery. After that, we still consider clear technical failure, fraud and any claim for which applicable law provides a longer or more favourable remedy. There is no claim in this Policy that Indian consumer law creates a general 14-day cooling-off period.

3. Yana (AI astrologer) credits

Yana is sold through prepaid packs (currently 4 credits for ₹199, 8 credits for ₹359 or 12 credits for ₹499). Credits do not expire. There is no subscription or auto-renewal.

3.1 Failed answers

A credit is charged only for an answer successfully delivered. A failure caused by our technical fault does not consume it, or the credit is automatically restored.

3.2 Completely unused pack

If no credit from a pack has been used, you may request a full refund within 7 days of purchase.

3.3 Part-used pack

After one or more credits are used, the remaining balance is not ordinarily refundable on request, but it remains available without expiry. We do not refund an individual delivered answer solely because you disagree with its content. Permanent withdrawal is different and is governed by §3.5.

3.4 Temporary service failure

If Yana is unusable because of our technical fault for more than 48 consecutive hours, contact [email protected] within 30 days. We will restore affected credits or, where appropriate, refund the affected paid portion pro rata.

3.5 Permanent withdrawal — automatic pro-rata refund

If we permanently stop Yana or Astroyana, we will give at least 30 days' notice by email, keep credits usable during that period and then automatically refund the unused purchased balance pro rata. Ordinary request windows do not apply.

The following is a historical actual-price example retained for purchases made under the earlier 6 / 12 / 24-pack catalogue:

Each pack is calculated separately at the price actually paid; results are added. Credits are spent oldest pack first. Free report bonuses, promotions and goodwill credits have no cash value, and spent credits are not refunded.

We pay the original method where the gateway permits it, otherwise by bank transfer to details you provide, and issue an applicable GST credit note. The same commitment appears in Terms §9.4 and survives termination.

4. Products not currently offered

We do not currently sell one-to-one consultations. While Play purchasing is dark, the Android App does not sell digital goods. If Play purchasing is activated later, its then-current published terms and refund rules will apply.

5. Refund process

5.1 How to request

Use Account → Orders → Request a refund or email [email protected] with subject Refund request — Order ID [your order ID]. Include the order or transaction reference, purchase date, purchase email, policy ground and supporting evidence.

5.2 Acknowledgement and decision

• We acknowledge a consumer grievance within 48 hours
• We ordinarily complete a refund review within 7 business days
• A consumer grievance is redressed within one month
• We communicate the decision by email

5.3 Payment timing

Once approved, we initiate payment through the original payment method. The provider or bank then controls when it appears. Typical estimates are Razorpay 5–7 business days, Stripe 5–10 business days where offered, and UPI/card 7–14 business days. These are estimates, not a limit on a mandatory remedy.

Refunds use the original currency. Applicable GST or tax is refunded with the principal and a corrected tax document is issued where required.

6. Disputed transactions and chargebacks

If you dispute a transaction through a bank, card network or processor, also email [email protected] so we can supply records, seek an amicable resolution and prevent duplicate refunds. We do not charge an arbitrary penalty for using a lawful dispute right. Any recovery of a demonstrable duplicate payment or provider fee is subject to the processor rules and applicable law.

For an unauthorised transaction, notify your bank immediately and also notify us. We will cooperate in good faith.

7. Account access during a dispute

While a refund or chargeback is open, we may proportionately restrict further consumption of the disputed paid balance to prevent double use. We will restore access when resolved. This does not restrict a grievance or statutory remedy.

8. Major interruptions and force majeure

For an infrastructure interruption exceeding 7 consecutive days, we will communicate by registered email, offer affected users a proportionate credit or refund outside ordinary windows, and document the incident at https://astroyana.com/status. If Yana ends permanently, §3.5 applies and the refund is automatic.

9. Changes to this Policy

We publish a new version at https://astroyana.com/refund. We give advance notice of a material adverse change. Eligibility for an earlier purchase is assessed under the policy then in force, unless a later policy or law is more favourable to the consumer.

10. Consumer rights

This Policy does not limit any right under the Consumer Protection Act, 2019 or other applicable law. A more favourable statutory remedy, forum or period prevails.

11. Contact

• Refunds and support: [email protected]
• Consumer grievances: Mahesh Dhaifule, Grievance Officer & Data Protection Lead — [email protected]
• Customer care / grievance phone: +91 83903 38556
• GSTIN: 27HXGPD1259E1ZL
• Postal address: Ground Floor, Tejaswani Hsg Society, DP Road, Baner, Pune - 411045, Maharashtra, India

The grievance timeline in §5.2 applies. These contacts do not prevent you from using a payment-provider process or statutory forum.

Appendix: Document control

END OF DOCUMENT.