Change my email

Your email is how you sign in and how we send your reports, so changing it takes one extra confirmation step to keep your account safe.

Change it from your account

1. Sign in and open your account page.
2. In the Account section, find your current email and choose to change it.
3. Enter your new email address and submit.

Confirm from the new inbox

We send a confirmation link to the new address — not the old one. Open that inbox and click the link to finish the change. The link is single-use and expires within a day, so do it while you're there.

Once confirmed, your email is updated and you stay signed in. From then on, sign in with the new address.

A couple of things to expect

• A fresh sign-in may be asked for. For a change this sensitive, we may ask you to have signed in within the last few minutes. If so, just sign in again and retry.
• Didn't get the confirmation email? Check spam and Promotions in the new inbox. If it's genuinely missing, request the change again, or write to [email protected].

Why this matters

Changing your email also makes sure past orders line up with the right account — handy if you need to re-download a report you bought under an older address.